This Privacy Policy explains how pk778 collects, processes, stores and protects your personal data when you use our Platform. Please read it carefully alongside our Terms & Conditions before registering an account.
All personal and financial data is stored using industry-standard encryption protocols. Sensitive fields such as payment details and identity documents are encrypted both in transit and at rest.
pk778 does not sell, rent or trade your personal information to third-party marketers. Data is shared only with service providers who assist in operating the Platform, subject to strict confidentiality obligations.
You have rights to access, rectify, object to and, in certain circumstances, request erasure of your personal data. Requests are handled within the timeframes set out in this Policy.
We use cookies and similar technologies to maintain your session, personalise your experience and measure platform performance. Our cookie practices are disclosed in full within this Policy.
Identity verification data is collected solely for age verification, fraud prevention and compliance with applicable requirements under the operator's license. It is not used for unrelated marketing purposes.
Data is retained only for as long as necessary for the purpose for which it was collected, or as required by applicable law. Retention schedules are set out in Section 7 of this Policy.
pk778 ("pk778", "we", "us" or "our") operates the online betting and live casino platform accessible at pk778.cam (the "Platform"). This Privacy Policy describes the personal data we collect from users ("you", "your"), the purposes for which it is processed, the parties with whom it may be shared, and the rights you hold in relation to your data.
pk778 is committed to handling personal data responsibly, transparently and in accordance with applicable data protection requirements under the operator's license jurisdiction. This Policy applies to all users of the Platform, including visitors who have not registered an account, registered account holders and former account holders whose data is retained pursuant to legal or regulatory obligations.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions, this Policy prevails with respect to data privacy matters.
The following definitions apply throughout this Policy:
When you create an account, we collect: full legal name, date of birth, residential address (including city — for example Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar), email address, phone number, preferred currency (PKR) and username.
To satisfy age verification and fraud-prevention requirements, we may collect scanned copies of government-issued identification (e.g., Pakistani CNIC, passport, driver's licence), proof of residential address and proof of payment method ownership.
We collect records of your deposit and withdrawal transactions, the payment methods you use (e.g., bank transfer, digital wallet reference identifiers), transaction amounts in PKR and associated timestamps. We do not store full card numbers or full payment-account credentials on our servers.
We collect information about how you use the Platform, including pages viewed, wagers placed, game sessions, bet amounts, odds selected, login times, session duration and responsible gambling tool activations (e.g., deposit limit changes, self-exclusion requests).
We automatically collect device type, operating system, browser type and version, IP address, referring URL and approximate geolocation derived from IP address. This data is used to maintain Platform security, detect fraud and optimise performance for Pakistani users on mobile and 4G connections.
Records of communications you send to us via live chat, email ([email protected]) or any other support channel are retained to manage your query and for quality-assurance purposes.
We collect Personal Data through the following means:
We process your Personal Data on the following legal bases as applicable under the data protection framework of our license jurisdiction:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (your agreement to the Terms & Conditions) |
| Identity and age verification (KYC) | Legal obligation and legitimate interest (fraud prevention) |
| Processing deposits and withdrawals | Performance of contract |
| Responsible gambling monitoring and tool provision | Legal obligation and legitimate interest (player protection) |
| Customer support | Performance of contract and legitimate interest |
| Fraud detection and Platform security | Legitimate interest and legal obligation |
| Marketing communications (where opted in) | Consent (withdrawable at any time) |
| Analytics and Platform improvement | Legitimate interest |
| Regulatory reporting and record retention | Legal obligation |
pk778 uses your Personal Data for the following purposes:
We retain Personal Data only for as long as is necessary for the purpose for which it was collected, subject to minimum retention periods required by applicable law or our licensing obligations. The following indicative retention schedules apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be attributed to any individual.
We share Personal Data with trusted third-party service providers who assist in operating the Platform. These include identity-verification providers, payment-processing intermediaries, fraud-detection specialists, cloud hosting and infrastructure providers, customer-support platform operators and analytics providers. All third-party processors are bound by data processing agreements that restrict their use of your data to the specific services they provide to pk778.
We may disclose Personal Data to regulatory authorities, law-enforcement bodies, courts or other governmental agencies where we are legally required to do so or where we have a good-faith belief that such disclosure is necessary to protect the rights, property or safety of pk778, its users or the public. pk778 does not claim authorisation from the Government of Pakistan, PTA, the State Bank of Pakistan or any Pakistani provincial authority; disclosures to such bodies would only occur under compulsion of applicable law.
In the event of a merger, acquisition, reorganisation or sale of all or part of pk778's business assets, Personal Data held by us may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer via a notice on the Platform or by email where reasonably practicable.
pk778 does not sell, rent, lease or otherwise transfer your Personal Data to third parties for their own marketing purposes.
pk778 operates under an international licensing framework, and your Personal Data may be processed by us or our service providers in countries outside Pakistan. Where data is transferred internationally, we take steps to ensure that appropriate safeguards are in place — such as contractual obligations on receiving parties — to protect your data to a standard consistent with applicable requirements under our license jurisdiction.
pk778 does not represent that any particular data protection law — including Pakistan's Personal Data Protection Act (to the extent enacted and enforceable) — applies to our processing. Users in Pakistan should seek independent legal advice if they have concerns about the international transfer of their personal data.
pk778 uses the following categories of cookies and similar technologies:
You can manage or disable non-essential cookies through your browser's settings at any time. Disabling performance or functional cookies may affect the quality of your Platform experience. Disabling strictly necessary cookies will prevent the Platform from functioning correctly. Instructions for managing cookies are available in your browser's help documentation.
Some browsers transmit "Do Not Track" signals to websites. pk778's Platform does not currently alter its data collection practices in response to such signals, as no universally accepted standard for honouring these signals exists. We will review this position as standards evolve.
Subject to applicable law and licensing requirements (which may restrict or delay certain rights, particularly in relation to data required for regulatory record-keeping), you have the following rights with respect to your Personal Data:
To exercise any of the above rights, please contact us using the details in Section 16. We will respond within thirty (30) days of receiving a valid request, or notify you if an extension is required. We may need to verify your identity before processing certain requests.
pk778 implements technical and organisational security measures appropriate to the risk profile of the Personal Data we process. These include:
Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your Account login credentials. If you believe your Account has been accessed without authorisation, you must notify support immediately.
The Platform may contain references to, or contextual mentions of, third-party services (such as payment method names including Easypaisa, JazzCash and Raast, or sports leagues such as PSL and ICC). These references do not constitute hyperlinks to third-party websites and do not imply any endorsement of or affiliation with those providers or organisations.
pk778 is not responsible for the privacy practices of any third-party services. If you access any third-party website or service, you should review that party's own privacy policy before providing any personal information.
The Platform is strictly intended for adults. You must be at least 18 years of age — or the higher minimum age required by the operator's license jurisdiction — to register an Account. pk778 does not knowingly collect Personal Data from persons under the applicable minimum age.
If we become aware that a user is under the minimum age, their Account will be suspended immediately, all associated data will be reviewed, Wagers will be voided and deposits returned in accordance with our Terms. If you believe a minor has registered on the Platform, please notify us immediately at the contact details in Section 16.
Parents and guardians in Pakistan are encouraged to use device-level parental controls and gambling-blocking software to prevent access by minors to betting platforms. We present an 18+ notice on all principal pages of the Platform.
pk778 reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or Platform functionality. Material changes will be communicated by updating the "Last Updated" date at the top of this page and, where the change significantly affects your rights or our obligations, by sending a notification to your registered email address.
Continued use of the Platform after a revised Privacy Policy is published constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should cease using the Platform and may request Account closure by contacting support.
If you have any questions, concerns or complaints regarding this Privacy Policy, or wish to exercise any of the rights described in Section 11, please contact the pk778 data team using the details below. We will acknowledge your request promptly and respond within thirty (30) days.
For responsible gambling support and self-exclusion requests, please visit the Responsible Gambling page. For a full understanding of your contractual rights and obligations, read the Terms & Conditions.
Now that you understand how pk778 handles your personal information, head back to explore cricket betting, PSL live markets, the casino lobby and more — or check our FAQ for common questions.
18+ only — or the higher minimum required by the operator/license jurisdiction. Gambling involves risk. Local laws in Pakistan may restrict gambling. Play responsibly.